<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=814740105338407&amp;ev=PageView&amp;noscript=1">

{% set baseFontFamily = "Noto Sans" %} /* Add the font family you wish to use. You may need to import it above. */

{% set headerFontFamily = "Noto Sans" %} /* This affects only headers on the site. Add the font family you wish to use. You may need to import it above. */

{% set textColor = "#565656" %} /* This sets the universal color of dark text on the site */

{% set pageCenter = "1100px" %} /* This sets the width of the website */

{% set headerType = "fixed" %} /* To make this a fixed header, change the value to "fixed" - otherwise, set it to "static" */

{% set lightGreyColor = "#f7f7f7" %} /* This affects all grey background sections */

{% set baseFontWeight = "normal" %} /* More than likely, you will use one of these values (higher = bolder): 300, 400, 700, 900 */

{% set headerFontWeight = "normal" %} /* For Headers; More than likely, you will use one of these values (higher = bolder): 300, 400, 700, 900 */

{% set buttonRadius = '40px' %} /* "0" for square edges, "10px" for rounded edges, "40px" for pill shape; This will change all buttons */

After you have updated your stylesheet, make sure you turn this module off

The Top Five Questions Our Technical Support Team Received in 2016

by Andi Atchison on January 12, 2017

It’s frustrating when, in the middle of class, something stops working, you forget where to go online, or a student has trouble logging in to a computer. Luckily, Istation’s technical support team is there to assist you in your time of need!

Today, Bryan Cassidy, Istation’s technical support manager, shares his answers to the questions most commonly asked by customers in 2016.

Top.5.Tech.Questions_1.12.17.jpg

  • How do I log in to the Istation website and app?

Students: The teacher will provide students with login information. Students will need both their username and password to access the instructional content.

Teachers/ManagersIf you are a teacher or administrator, you can visit this website to view student reports and to manage classrooms. For more information about logging in, watch the Getting Started: Educator Login video located on our Quick Tips and FAQs Web page.

  •  One of my students is getting an Already Logged In error message. What should I do?

Call Istation’s technical support team at (866) 883-7323, option 2, and have the student’s ID number (not their login information) ready. The support team can log the student out, and the student should be able to log back in immediately.  

  • How do I run reports, and what do the report elements mean?

Refer to the Reports section of our Interactive User’s Guide.

  • How do I add students to or remove them from a Classroom page, and how do I grant access to a page to others?

Refer to the Classroom section of our Interactive User’s Guide.

  • How do I administer ISIP™?

Refer to the ISIP™ Assessments section of our Interactive User’s Guide.

customersupport.png

Don’t be afraid to ask for our help! You can reach Istation’s technical support team at (866) 883-7323, option 2.

Topics: EdTech, Product Knowledge

Popular Posts